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Returns & Exchanges


Returns and Exchanges

Should you want to return or exchange your order, please drop us a line via email or call us on (02) 9330 9100 with details of your Order Number (e.g. 1357023), the issue with the order, and whether you are seeking an exchange or refund.
 
When returning or exchanging an item, we ask that you complete and enclose/attach the following 
RETURNS AND EXCHANGES FORM. This information helps us process the return in a timely manner.

Returns

Did you order the wrong size? Not quite what you wanted? We happily accept returns for items purchased online subject to the following conditions:
  • Items must be returned within 30 days.
  • Items must be in original, undamaged, unworn, unwashed condition with all tags still attached, or the return may be refused.
  • You are responsible for any costs associated with returning your item to us.
  • If you request a refund, the value of your order, minus postage costs will be refunded to you (by us crediting your original payment method) once we have received the return item back and confirmed that it meets the above conditions.
  • Refunds are usually processed within 5 business days. Refunds generally take 2-3 business days to show up on your credit card statement/bank account.

Exchanges

  • Items must be returned within 30 days.
  • Items must be in original, undamaged, unworn, unwashed condition with all tags still attached, or the return may be refused.
  • You are responsible for any costs associated with returning your item to us.
  • Please include a self addressed prepaid satchel with your return parcel, such as a 3kg/5kg Express Post satchel that you can purchase at your local Post Office. We'll be using this satchel to return the exchange back to you.

Helmets

We cannot accept exchanges or returns on helmets for safety reasons.  All Helmets come with a standard clear visor, unless the description states otherwise.

Our Fault (and Faulty Item) Exchanges

Sometimes, but very rarely, we make mistakes. Firstly we apologise in advance, however if there’s a fault with your item, or we sent you the incorrect size or product, we’ll happily cover any return/shipping cost associated with replacing the item. Please drop us a line via email or call us on (02) 9330 9100 with all the details.

Returns and Exchanges Address

Sydney City Motorcycles
Attention: Weborders Department
P.O. Box 268
Ramsgate, NSW 2217